Privacy Policy

PickleOrbit (“we”) is the personal information controller for this website and its staff site. We follow the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and the issuances of the National Privacy Commission (NPC). You can browse courts, events and rankings without an account and without giving us any personal information.

1. What we collect, and from whom

• Visitors: nothing that identifies you. Your browser keeps a few settings on your own device (language, the intro shown once per visit, a guest session if you book as a guest). If you tap “Near me”, your location is used in your browser to sort courts and is not sent to or stored by us.
• Bookings: the name and mobile number you enter, the court, date, time and number of players, how you pay (at the court, GCash or Maya) and the payment reference you give. We never see or store card numbers, bank logins or e-wallet PINs.
• Community members: your email and password (kept by our sign-in provider; we never see your password), your profile (name, town, level, bio, photo), what you post, comment, like and send in chats, your friends and the players you block, reviews and photos you add, and reports you file.
• Event sign-ups: the names, partner, division and contact you give the organizer.
• Court owners and claim requests: sign-in email, the name, phone, role and note you send when claiming a court, and the business details you choose to publish (hours, prices, phone, Facebook page, website, GCash or Maya number and account name for bookings).
• Alerts: if you turn on phone or computer alerts, the address your browser gives us for delivering them.
• Leaderboard: player names, home towns and tournament results, as reported by event organizers.
• Imported court listings: some courts are listed from public map data (OpenStreetMap). These describe businesses, not private persons.

We do not collect sensitive personal information (such as health, religion or government ID numbers) and we do not sell or rent personal data.

2. Why we use it, and on what basis

• To run bookings you request (contract): the court receives your booking details so it can confirm, prepare the court and contact you; we keep a record for both of you.
• To run the community, events and leaderboard you choose to join (consent and contract).
• To list courts and let owners manage them (legitimate interest in a public sports directory; consent for details owners add).
• To keep the site safe: reviewing reports, stopping spam and abuse, and fixing problems (legitimate interest).
• To notify you about your bookings, sign-ups, messages and rankings, and to notify the PickleOrbit team and court owners about new activity they handle (contract and legitimate interest).

3. Who sees it

• The public: court listings, events, rankings, reviews, community profiles and posts you share with Everyone.
• The court you book or review: your booking details, and your reviews with your community name.
• Event organizers: the sign-up details for their event.
• Other members: friends-only posts are seen by your friends; chats only by the people in them. Your email is never shown.
• The PickleOrbit team: what is needed to approve courts and claims, handle reports and help with bookings. Team alerts about new activity are sent to the team's email.
• Service providers that process data for us under contracts and security terms: Supabase (database and sign-in, data stored in Singapore), Vercel (website hosting), Resend (sending the team's alert emails), browser push services from Google, Apple or Mozilla (delivering alerts you turn on), and OpenStreetMap (map images load from its servers, which see your device's IP address).
• Authorities, only when the law requires it.

Some of these providers process data outside the Philippines. We use providers that apply security comparable to Philippine standards and remain responsible for your data when they process it for us.

4. How long we keep it

• Bookings: up to 2 years after the booking date, for records and disputes, then deleted.
• Community content: until you delete it or your profile. Deleting your profile in Community → Profile removes your posts, comments, likes, friends and chat membership.
• Sign-in accounts and owner accounts: until you ask us to delete them.
• Claim requests, reports and team alerts: up to 1 year.
• Listings and results: until they are removed or corrected.

5. How we protect it

Data travels over encrypted connections (HTTPS). Database rules let each person and court owner see only what they should, and only the PickleOrbit team can see staff records. Passwords are handled by our sign-in provider and never stored by us. If a breach is likely to put you at real risk, we will notify you and the NPC within 72 hours of finding out, as the law requires.

6. Your rights

Under the Data Privacy Act you have the right to be informed; to access your personal data; to object to its processing; to have it corrected; to have it erased or blocked; to data portability (a copy in a common format); to withdraw consent; and to claim damages if you are harmed by inaccurate, unlawfully obtained or unauthorized use of your data. To use any of these, contact us below. We may ask you to confirm it is you, and we reply within 15 working days. You can also file a complaint with the National Privacy Commission at privacy.gov.ph.

7. Children

Community accounts and bookings are for people 13 and older; players under 18 should book and join with a parent or guardian's permission. If a parent or guardian wants a minor's name or data removed, including from the leaderboard, contact us and we will remove it.

8. Changes

When this policy changes we update the effective date above, and we tell members inside the site about important changes.

9. Contact and Data Protection Officer

For privacy questions or to use your rights, contact our Data Protection Officer: PickleOrbit, Cantilan, Surigao del Sur. nyxlanestudio@gmail.com.